Capture customer communications and drive insights

Improve your customer experience with next-generation speech analytics software and real-time agent guidance.

Receive a personalised consultation with our CX experts to set up a free, no card required, no obligation 14-day trial.

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Capture every call, email and social message

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Discover automated insights to enhance CX

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Seamlessly integrate with existing technology

Start your 14-day free trial with Awaken

Our products are used by 75% of the companies within the Gartner Magic Quadrant

We've helped countless contact centres thrive with our products, providing them with the insights needed to increase operational efficiency and profitability within their contact centre by 85% and 300% respectively.


Here's just some of the benefits of using Awaken

Reduced handling times: Our technology can help lead you to a fast first call resolution