Customer Experience
See the Bigger Picture
We understand the heartbeat of the customer by connecting the customer journey with behavioural analytics to create positive outcomes.
Discover NowTHE CUSTOMER EXPERIENCE CHALLENGE
Customer’s expectations and their desire for control increases every day
In a market where business competition is constant, customers have never been more likely to switch following a bad customer experience.
Our technology enables businesses to dynamically adapt the customer journey by analysing both their data and behaviours.
Customer’s expectations and their desire for control increases every day
In a market where business competition is constant, customers have never been more likely to switch following a bad customer experience.
Our technology enables businesses to dynamically adapt the customer journey by analysing both their data and behaviours.
Ineffective customer processes create damaging internal bottlenecks - improving internal processes improves the customer journey
Legacy systems often provide a fragmented view of a customer rather than a complete picture of the customer journey.
We help you gain a new understanding of your data and add behavioural analytics to give you the ability to present a clear view of the customer.
Many businesses only truly get to know their customers after there has been a problem
In a world of infinite data and billions of touch-points, it is easy for brands to lose sight of what really matters:
the moments that make up their customers experience.
Many business’s today are reactive, assuming the loyalty of their customers until it is too late.
INTRODUCING
Awaken Platform
Dynamic Control of the Customer Experience
A suite of complementary technologies and solutions that integrate seamlessly with existing systems whilst streamlining processes to empower you to create exceptional customer experiences.
A few of the benefits
More Sales:
Engage them at ‘hello’
Improved customer experience with intelligence-lead conversations
Resilient Processes:
Compliance by Default
Make the ever-increasing requirement for regulatory adherence part of the natural conversation
Better Efficiency & Quality:
Serve People, not Systems
Using dynamic scripting and intelligent insights to delight the customer on every interaction