The Inner Circle Guide to AI-Enabled Agent Assistance - a Research Report from ContactBabel

Agent Assistance has the potential to change the contact centre industry more than any other technology in the last twenty years.

In this research report, compiled by the team at ContactBabel, and sponsored by Awaken Intelligence, we delve into the major use cases for AI Agent Assistance, and explore the keys to successful implementation.

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The Inner Circle Guide to AI-Enabled Agent Assistance:

  • The 8 major use cases of AI agent assistance
  • Why handle time is killing CX, and 5 ways AI can help
  • AI outcomes and where to find ROI
  • Keys to success and pitfalls to avoid
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Gain a competitive advantage by understanding the agent assistance market now.