Blog

Analytics & Insights, Awaken News, Industry News
Boom or Bust
Looking at how the financial sector is coping in the UK and USA during COVID-19
Analytics & Insights
The Best Practices for Customer Service Analysis
Discover how to do customer analysis and why it is so crucial to your business.
Customer Experience
Everything You Should Know About Customer Experience Mapping
Customer and user experience mapping can shape the way you handle your calls. Find out how it can help your business.
Call Scripting, Customer Experience
5 Best Strategies for Successful Contact Centre Management – Remotely or Otherwise
Key important factors in managing a profitable contact centre.
Uncategorized
How Voice Analytics Can Improve Your Customer Service
What is the level of Importance in Customer Experience (CX) as a key driver behind a successful call centre? Find out!
Analytics & Insights
We Don’t Need a Revolution, or a Pandemic to Drive Call Centre Efficiency
How to place your business above competitors whilst accelerating business efficiency and customer experience.
Artificial Intelligence and Machine Learning
Conversational Analytics – Making Digital Transformation a Reality
Digital transformation in contact centres - how to make good use of Conversational Analytics
Analytics & Insights, Artificial Intelligence and Machine Learning, Customer Experience
First Call Resolution and Happy Customers – How to Strike the Balance
Critical factors affecting the purchase intention and loyalty of your customers
Customer Experience
How to Preserve a Positive Team Environment for Remote Contact Centres – Part 3
Agents wellbeing: Top tips on how to keep your agents happy and motivated
Analytics & Insights, Customer Experience
How to Improve Customer Experience and Agent Wellbeing for Homeworking Contact Centres – Part 2
Data-driven decisions: Keeping both, customers and agents satisfied
Call Scripting, Customer Experience
How to Ensure Quality with Homeworking Contact Centres – Part 1
Looking at how agile technology can support businesses when operating remotely
Awaken News
What We Did at Awaken and CallScripter in 2019
Review Of The Year. Company Growth & Expansion
Artificial Intelligence and Machine Learning
Call Centre Automation
3 ways AI can improve customer satisfaction with the Contact Centre
Customer Experience
How Well Does Your Business Service Non-English Speaking Customers?
Many businesses have a significant blind spot where it comes to servicing customers that are not native English speakers
Call Scripting, Customer Experience
Creating Better Conversations
Improving customer experience with Dynamic Low-Code Scripting
Artificial Intelligence and Machine Learning
Differences Between Speech and Voice Analytics
The difference between Speech and Voice Analytics
Customer Experience
Can Your Contact Centre Deliver Value?
Analytics & Insights
Finding a Needle in a Haystack
The problem with drawing real insights from your Big Data

Get in touch today