Better Together
We work with the best to get results that challenge the industry
Partner Spotlight
Are you ready to explore a partnership with Awaken?
Our friendly partnership team would love to talk to you about how we can work together, get you set up as an Awaken partner and deliver our combined innovative solutions to the industry.
Ansacom
Ansacom are a telephone answering service providing exceptional customer service and the precision, knowledge and expertise to represent your business to the highest level.
AnswerNet
AnswerNet are a full-service provider of inbound, outbound, automated and BPO call centre services and handle every interaction like it’s your company’s most important conversation.
Call Experts
Call Experts is a family-owned and operated call centre focused on providing extensive telecommunications and office-based services to professionals in numerous industry categories.
Sitel
As a global customer experience solutions leader, Sitel Group® design, build and deliver a competitive edge across customer touchpoints bringing you closer to your customers.
8x8
8x8 provides one platform with business phone, video conferencing, chat, contact centre and APIs for secure, reliable communications that keep your business ready, responsive and resilient.
Aspect / Alvaria
When it comes to solving today's toughest CX challenges, Aspect is focused on helping you overcome obstacles and achieve a healthier bottom line.
Avaya
Avaya OneCloud helps you compose every interaction to make customers feel special. It’s an AI-powered experience platform that helps you create unique experiences around every customer.
AWS Connect
Amazon Connect lets you build reliable and inexpensive automatic calling services with a simple to use, cloud-based contact centre that scales to support any size business.
Cirrus Response
Cirrus is an award-winning provider of omni-channel cloud Contact Centre Solutions (CCaaS), with over 10 years experience of using the best technology to deliver business outcomes and effortless customer experiences.
Cisco
Cisco enables people to make powerful connections and helps seize the opportunities of tomorrow by proving that amazing things can happen when you connect the unconnected.
Five9
Power your organisation with the Five9 Intelligent Cloud Contact Center to delight customers, empower your digital and human workforce, and increase overall business agility.
Genesys
Genesys deliver personalised experiences on the channel of your customers’ choice and give your team the tools to make every moment count, bringing Experience as a Service to life.
Maintel
Maintel provides cloud and managed communications services, helping customers to transform their workplace, deliver exceptional customer experiences, and securely access their applications and their data.
Mitel
Mitel provide seamless communications and collaboration by powering more than 2 billion connections every day, helping businesses connect, collaborate and take care of customers.
Nice
As the industry leader in customer experience, NICE help you optimise your customer experience no matter where you are in your digital transformation journey.
Nixxis
Nixxis is a provider of contact centres and customer interaction solutions since 2006 and believe that the future of the industry lies in qualitative and personalised customer relations.
Odigo
Odigo help you to connect with your customers when and where they want to interact with you – from text messages to emails, phone calls to video, bots and more.
RingCentral
RingCentral is a global provider of cloud enterprise unified communications and collaboration solutions providing one intuitive platform for voice, video meetings, team messaging and collaboration.
Twilio
Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
Avtex
Avtex is a full-service Customer Experience (CX) consulting and solution provider focused on helping organisations build meaningful connections with their customers, members and constituents.
babelforce
babelforce is a global cloud communications platform focussed on no-code integration and automation. They help you talk to your customers in the channels they choose.
BrightContact
BrightContact is a management consulting, technology services and innovations company helping clients optimizing the customer experience and customer contact.
Calltracks
Calltracks helps you find out what is really driving your phone calls, and more importantly your sales, with clear actionable tracking data.
Ceritek
Ceritek is focused on Consulting, Expertise, Integration, Training and Support for innovative Contact Centre Solutions.
Complex Solutions
Complex Solution’s mission is to make the client's business effective through the introduction of innovative technologies. They are experts, who understand the way your business functions.
Customer Experience
Customer Experience have years of experience installing and operating systems that will generate accurate data, either on-premise or in the cloud.
GSN
For GSN it’s all about customer experience. Their Customer Engagement solutions power some of Australia’s leading customer experience innovators.
Indra
Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers world-wide.
iovox
iovox turn phone calls into growth and performance improvement opportunities through one of the most flexible platforms in the industry.
Jathwa
Jathwa, a Saudi ICT emerging company with more than 20 years of experience, is a profound provider of Analytics, Customer Experience, and Smart Mobility solutions.
Opus Technology
Opus Technology deliver tailored, managed services to medium and large enterprises. They partner with industry leading technology providers to deliver their clients unrivalled business technology, communication solutions and ongoing support.
2sms
2sms is a customer-centric, enterprise SMS provider. The end-to-end service integrity they provide allows clients to send mission-critical information and messages securely, simply, reliably, and quickly.
Bandwidth
Bandwidth is a software company that’s transforming the way people communicate and challenging the standards of old telecom.
Elasticsearch
Elasticsearch is a search and analytics engine, centrally storing your data for lightning fast search, fine‑tuned relevancy, and powerful analytics that scale with ease.
Facebook’s products empower more than 3 billion people around the world to share ideas, offer support and make a difference.
Freshworks
Freshworks deliver a software suite that is intuitive and easy to use so you have a happy and engaged workforce who in turn help you build and create lasting relationships with customers for life.
Guidewire
At Guidewire, they are utterly committed to your success, combining digital, core, analytics, and AI to deliver their platform as a cloud service to P&C insurers.
Interact CRM
Interactcrm provides an omnichannel contact centre platform that helps businesses deliver a better-quality customer experience.
Microsoft Dynamics 365
Dynamics 365 applications are made to work together and with your existing systems for a comprehensive solution that connects your entire business.
miSecure
miSecure create faster human connection through communication solutions to improve lives. miSecureMessages is an encrypted messaging platform with security, privacy, and reliability at its core.
Oracle
Oracle are a cloud technology company that provides organisations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective.
Qlik
Qlik Sense is a product that enables you to create interactive reports and dashboards with stunning charts and graphs.
Red Box
Red Box is the world’s leading dedicated voice specialist and the only technology company capable of capturing all voice communications across global enterprises, SMEs and across new and legacy systems.
Redis
Redis is the world’s most popular in-memory database, delivering superior performance, reliability and flexibility for personalisation, machine learning, IoT, search, ecommerce, social and metering solutions.
Salesforce
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments a single, shared view of every customer.
SugarCRM
SugarCRM help marketing, sales, and customer service teams achieve high-definition customer experience by providing the CRM platform that makes the hard things easier.
Tableau
Tableau helps people see and understand data with a visual analytics platform that is transforming the way people use data to solve problems.
TigerConnect
TigerConnect connects internal and external teams, patients, systems, and insights instantly and easily across locations on one collaboration platform.
Twitter is an open service that’s home to a world of diverse people, perspectives, ideas, and information.
Zapier
Zapier connect your apps and automate workflows, moving info between your web apps automatically, so you can focus on your most important work.
Zendesk
Zendesk makes customer service better. They build software to meet customer needs, set your team up for success, and keep your business in sync.
Zoho
Zoho provides a unique and powerful suite of software to run your entire business. Built by a company that values your privacy.
Carousel
Carousel transforms the customer and workspace experience for commercial, enterprise and public sector organisations with extreme technology value that is measurable, meaningful, and highly transformative.
ConvergeOne
ConvergeOne is a leading IT services provider of collaboration and technology solutions and is backed by a nationwide team of highly trained and certified technicians.
Infinit
Infinit offer their customers the highest performance in omni-channel customer service - whether with more channels, more employees in the home office or better automation.
Sabio
From call centre optimisation to cloud migration, Sabio help you build a truly responsive platform tailored to the precise needs of your business and your customers.
VITEC
VITEC’s contact centre solutions include both industry leading stand-alone offerings and a complete pre-integrated, unified IP business communications package with hosted, on-premise or managed services.
Contact Centre Panel
Contact Centre Panel help businesses to find and onboard the right outsourced contact centre, telemarketing agency or technology provider.
Outsource Consultants
Outsource Consultants is a call centre outsourcing advisory firm that specialises in matching companies with outsource call centres that are a perfect fit.