E-books & Whitepapers
![AI-Enabled Agent Assist](https://www.awaken.io/wp-content/uploads/2024/03/ContactBabel-1800-x-2560.png)
RESEARCH - The Inner Circle Guide to AI-Enabled Agent Assistance
Unlocking the rapidly accelerating world of AI-Enabled Agent Assist Technology - Research report from the team at ContactBabel.
![From cost center to profit center - An expert guide to voice analytics and advanced scripting 2023 - cover](https://www.awaken.io/wp-content/uploads/2023/05/From-cost-center-to-profit-center-An-expert-guide-to-voice-analytics-and-advanced-scripting-2023-cover-scaled.jpg)
From cost center to profit center - An expert guide to voice analytics and advanced scripting
Want to create an efficient contact centre that always provides good customer service? Find out how today!
![shutterstock_520314349-1024x683 shutterstock_520314349-1024x683](https://awakenio.wpengine.com/wp-content/uploads/2022/11/shutterstock_520314349-1024x683-1.jpg)
How Speech and Voice Analytics can Improve First Call Resolution
How to win the customer with a high FCR score? We got you covered! Read our ultimate guide.
![Cover-copy-2-1-1024x724 Cover-copy-2-1-1024x724](https://awakenio.wpengine.com/wp-content/uploads/2022/11/Cover-copy-2-1-1024x724-1.png)
Revolutionise your Contact Centre Efficiency in 2022
Join the technological revolution! Find out how to accelerate your contact centre performance in 2022!