News & PR

ContactBabel Releases The Inner Circle Guide to AI-Enabled Agent Assistance 

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Awaken Intelligence awarded Best Cloud-Based AI Contact Centre Software Provider 2024

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Awaken Intelligence and Allied Global

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8×8 announces Awaken Intelligence as an inaugural SellWith8 partner to help solve complex customer experience use cases

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AI-Powered Real-Time Agent Assist Technology Boosts Agent and Customer Experience

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Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions.

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HOW TO: Integrate ChatGPT into Intelligent Agent  

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Awaken Intelligence Signs Strategic Partnership Agreement with Cloud-Based Call Recording Experts ASC Technologies 

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Intelligent Agent: Major new version release – Come take a look!

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Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance 

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My thoughts from the Call & Contact Center Expo in Las Vegas

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From the Blog

How AI is enabling contact centre agent performance in 2024

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ContactBabel Releases The Inner Circle Guide to AI-Enabled Agent Assistance 

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The Future of Contact Centre Technology: Emerging Trends

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8 Ways You Can Reduce Call Centre Staff Turnover

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How to become data-driven and unlock the potential of your contact centre

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