News & PR

AI-Powered Real-Time Agent Assist Technology Boosts Agent and Customer Experience

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Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions.

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HOW TO: Integrate ChatGPT into Intelligent Agent  

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Awaken Intelligence Signs Strategic Partnership Agreement with Cloud-Based Call Recording Experts ASC Technologies 

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Intelligent Agent: Major new version release – Come take a look!

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My thoughts from the Call & Contact Center Expo in Las Vegas

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NobelBiz integrates Awaken technology to bring unrivalled scripting capabilities to its cloud contact center ecosystem

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Call & Contact Center Expo Las Vegas 2023: 5 Talks Not To Miss

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My takeaways from Enterprise Connect in Orlando

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CCW San Antonio 2023

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How will the new Consumer Duty Act impact businesses?

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From the Blog

AI-Powered Real-Time Agent Assist Technology Boosts Agent and Customer Experience

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Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions.

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Life as a contact centre team leader – with and without AI technologies 

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How to manage agent churn and operational efficiency in the pursuit of customer centricity

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Why it’s time to ditch paper-based quality assurance and move to automated checks in your contact centre

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