News & PR

Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance 

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My thoughts from the Call & Contact Center Expo in Las Vegas

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NobelBiz integrates Awaken technology to bring unrivalled scripting capabilities to its cloud contact center ecosystem

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Call & Contact Center Expo Las Vegas 2023: 5 Talks Not To Miss

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My takeaways from Enterprise Connect in Orlando

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CCW San Antonio 2023

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How will the new Consumer Duty Act impact businesses?

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Agent Assist, Real-Time Guidance, and the Future of Analytics. The Call and Contact Centre Expo 2022 Write Up

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Awaken Sponsors CCW San Antonio 23

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Awaken Intelligence Develops Out-of-the-Box Speech Analytics Integration For Voice Specialists, Red Box

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Awaken named finalist in the European Contact Centre Awards 2022

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From the Blog

How artificial intelligence (in particular LLMs) can assist agents in the contact center

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Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance 

Read More

My thoughts from the Call & Contact Center Expo in Las Vegas

Read More

NobelBiz integrates Awaken technology to bring unrivalled scripting capabilities to its cloud contact center ecosystem

Read More

Common Pitfalls Implementing AI in the Contact Center

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