Awaken Resources

E-books and Whitepapers


Your Contact Centre Could Operate Better. A Lot Better

Want to create an efficient contact centre that always provides good customer service? Find out how today!


How Speech and Voice Analytics can Improve First Call Resolution

How to win the customer with a high FCR score? We got you covered! Read our ultimate guide.


Revolutionise your Contact Centre Efficiency in 2022

Join the technological revolution! Find out how to accelerate your contact centre performance in 2022!


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Oct 13, 2021

Webinar: Tea, Toast and Tucker – Voice Analytics


Breakfast Session: The future of Insurance contact centres with ...


Webinar: How to improve the customer and agent experience with a...


Life as a contact centre team leader – with and without AI technologies 

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How to manage agent churn and operational efficiency in the pursuit of customer centricity

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Why it’s time to ditch paper-based quality assurance and move to automated checks in your contact centre

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The state of play for Artificial Intelligence (AI) in the contact center 

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Configuring Agent Guidance to work with ChatGPT

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Maximising the efficiency of your contact centre during an economic downturn

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Case Studies


STARS Vigilant Emergency Communications Centre

Awaken’s Intelligent Agent – the key to simplifying critical support in emergencies.


Leading the Insurance Market

Complex claims taking made easier for both, your client and your business.


Aquarius Remote Contact Centre

Discover the secret to frictionless operations in a fully remote contact centre. 

News & PR

AI-Powered Real-Time Agent Assist Technology Boosts Agent and Customer Experience

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Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions.

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HOW TO: Integrate ChatGPT into Intelligent Agent  

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Awaken Intelligence Signs Strategic Partnership Agreement with Cloud-Based Call Recording Experts ASC Technologies 

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Intelligent Agent: Major new version release – Come take a look!

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My thoughts from the Call & Contact Center Expo in Las Vegas

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