Awaken Resources

E-books and Whitepapers

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Your Contact Centre Could Operate Better. A Lot Better

Want to create an efficient contact centre that always provides good customer service? Find out how today!

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How Speech and Voice Analytics can Improve First Call Resolution

How to win the customer with a high FCR score? We got you covered! Read our ultimate guide.

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Revolutionise your Contact Centre Efficiency in 2022

Join the technological revolution! Find out how to accelerate your contact centre performance in 2022!

Events

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ON DEMAND

Oct 13, 2021

Webinar: Tea, Toast and Tucker – Voice Analytics

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ON DEMAND

Breakfast Session: The future of Insurance contact centres with ...

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ON DEMAND

Webinar: How to improve the customer and agent experience with a...

Blog

From reactive to proactive – How capturing live audio can enhance your contact centre operations 

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Using Interaction Analytics to Drive Agent Performance and Customer Satisfaction

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What is Call Centre Quality Assurance?

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How AI is enabling contact centre agent performance in 2024

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The Future of Contact Centre Technology: Emerging Trends

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8 Ways You Can Reduce Call Centre Staff Turnover

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Case Studies

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STARS Vigilant Emergency Communications Centre

Awaken’s Intelligent Agent – the key to simplifying critical support in emergencies.

Leading the Insurance Market

Leading the Insurance Market

Complex claims taking made easier for both, your client and your business.

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Aquarius Remote Contact Centre

Discover the secret to frictionless operations in a fully remote contact centre. 

News & PR

Awaken Intelligence nominated for CCW Excellence Award 2024

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ContactBabel Releases The Inner Circle Guide to AI-Enabled Agent Assistance 

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Awaken Intelligence awarded Best Cloud-Based AI Contact Centre Software Provider 2024

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Awaken Intelligence and Allied Global

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8×8 announces Awaken Intelligence as an inaugural SellWith8 partner to help solve complex customer experience use cases

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AI-Powered Real-Time Agent Assist Technology Boosts Agent and Customer Experience

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