Awaken Resources

E-books and Whitepapers

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Your Contact Centre Could Operate Better. A Lot Better

Want to create an efficient contact centre that always provides good customer service? Find out how today!

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How Speech and Voice Analytics can Improve First Call Resolution

How to win the customer with a high FCR score? We got you covered! Read our ultimate guide.

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Revolutionise your Contact Centre Efficiency in 2022

Join the technological revolution! Find out how to accelerate your contact centre performance in 2022!

Events

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ON DEMAND

Oct 13, 2021

Webinar: Tea, Toast and Tucker – Voice Analytics

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ON DEMAND

Breakfast Session: The future of Insurance contact centres with ...

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ON DEMAND

Webinar: How to improve the customer and agent experience with a...

Blog

A Guide to Improving Mental Health and Reducing Stress in the Contact Centre

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Best Speech Analytics Software Tools

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What is Post-Call Analytics in a contact centre?

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What is First Contact Resolution?

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How to Improve Customer Experience in the Insurance Industry

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How Real-Time Agent Guidance is Transforming Customer Service Outcomes

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Case Studies

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STARS Vigilant Emergency Communications Centre

Awaken’s Intelligent Agent – the key to simplifying critical support in emergencies.

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Leading the Insurance Market

Complex claims taking made easier for both, your client and your business.

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Aquarius Remote Contact Centre

Discover the secret to frictionless operations in a fully remote contact centre. 

News & PR

How will the new Consumer Duty Act impact businesses?

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Agent Assist, Real-Time Guidance, and the Future of Analytics. The Call and Contact Centre Expo 2022 Write Up

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Awaken Sponsors CCW San Antonio 23

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Awaken Intelligence Develops Out-of-the-Box Speech Analytics Integration For Voice Specialists, Red Box

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Are you ready for real-time? Join the debate at the Call and Contact Centre Expo (UK)

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Awaken named finalist in the European Contact Centre Awards 2022

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