Awaken Resources

E-books and Whitepapers


Your Contact Centre Could Operate Better. A Lot Better

Want to create an efficient contact centre that always provides good customer service? Find out how today!


How Speech and Voice Analytics can Improve First Call Resolution

How to win the customer with a high FCR score? We got you covered! Read our ultimate guide.


Revolutionise your Contact Centre Efficiency in 2022

Join the technological revolution! Find out how to accelerate your contact centre performance in 2022!


Cirrus-X-Awaken-Tea-Toast-and-Tucker-Graphic (1)

Oct 13, 2021

Webinar: Tea, Toast and Tucker – Voice Analytics


Breakfast Session: The future of Insurance contact centres with ...


Webinar: How to improve the customer and agent experience with a...


A Guide to Improving Mental Health and Reducing Stress in the Contact Centre

Read More

Best Speech Analytics Software Tools

Read More

What is Post-Call Analytics in a contact centre?

Read More

What is First Contact Resolution?

Read More

How to Improve Customer Experience in the Insurance Industry

Read More

How Real-Time Agent Guidance is Transforming Customer Service Outcomes

Read More

Case Studies


STARS Vigilant Emergency Communications Centre

Awaken’s Intelligent Agent – the key to simplifying critical support in emergencies.


Leading the Insurance Market

Complex claims taking made easier for both, your client and your business.


Aquarius Remote Contact Centre

Discover the secret to frictionless operations in a fully remote contact centre. 

News & PR

How will the new Consumer Duty Act impact businesses?

Read More

Agent Assist, Real-Time Guidance, and the Future of Analytics. The Call and Contact Centre Expo 2022 Write Up

Read More

Awaken Sponsors CCW San Antonio 23

Read More

Awaken Intelligence Develops Out-of-the-Box Speech Analytics Integration For Voice Specialists, Red Box

Read More

Are you ready for real-time? Join the debate at the Call and Contact Centre Expo (UK)

Read More

Awaken named finalist in the European Contact Centre Awards 2022

Read More

Get in touch today

Fill in the form to get your demo