Awaken Resources

E-books and Whitepapers


Your Contact Centre Could Operate Better. A Lot Better

Want to create an efficient contact centre that always provides good customer service? Find out how today!


How Speech and Voice Analytics can Improve First Call Resolution

How to win the customer with a high FCR score? We got you covered! Read our ultimate guide.


Revolutionise your Contact Centre Efficiency in 2022

Join the technological revolution! Find out how to accelerate your contact centre performance in 2022!


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Oct 13, 2021

Webinar: Tea, Toast and Tucker – Voice Analytics


Breakfast Session: The future of Insurance contact centres with ...


Webinar: How to improve the customer and agent experience with a...


How artificial intelligence (in particular LLMs) can assist agents in the contact center 

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Common Pitfalls Implementing AI in the Contact Center

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Understanding the Complexity of Real-Time Analytics in the Contact Center

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5 Best Conversational Analytics Software for 2023

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7 Speech Analytics Call Center Use Cases

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6 Types of Innovative Call Centre Software You Need in 2023

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Case Studies


STARS Vigilant Emergency Communications Centre

Awaken’s Intelligent Agent – the key to simplifying critical support in emergencies.


Leading the Insurance Market

Complex claims taking made easier for both, your client and your business.


Aquarius Remote Contact Centre

Discover the secret to frictionless operations in a fully remote contact centre. 

News & PR

Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance 

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My thoughts from the Call & Contact Center Expo in Las Vegas

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NobelBiz integrates Awaken technology to bring unrivalled scripting capabilities to its cloud contact center ecosystem

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Call & Contact Center Expo Las Vegas 2023: 5 Talks Not To Miss

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My takeaways from Enterprise Connect in Orlando

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CCW San Antonio 2023

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