Awaken Resources

E-books and Whitepapers

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Your Contact Centre Could Operate Better. A Lot Better

Want to create an efficient contact centre that always provides good customer service? Find out how today!

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How Speech and Voice Analytics can Improve First Call Resolution

How to win the customer with a high FCR score? We got you covered! Read our ultimate guide.

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Revolutionise your Contact Centre Efficiency in 2022

Join the technological revolution! Find out how to accelerate your contact centre performance in 2022!

Events

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ON DEMAND

Oct 13, 2021

Webinar: Tea, Toast and Tucker – Voice Analytics

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ON DEMAND

Breakfast Session: The future of Insurance contact centres with ...

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ON DEMAND

Webinar: How to improve the customer and agent experience with a...

Blog

How artificial intelligence (in particular LLMs) can assist agents in the contact center 

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Common Pitfalls Implementing AI in the Contact Center

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Understanding the Complexity of Real-Time Analytics in the Contact Center

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5 Best Conversational Analytics Software for 2023

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7 Speech Analytics Call Center Use Cases

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6 Types of Innovative Call Centre Software You Need in 2023

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Case Studies

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STARS Vigilant Emergency Communications Centre

Awaken’s Intelligent Agent – the key to simplifying critical support in emergencies.

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Leading the Insurance Market

Complex claims taking made easier for both, your client and your business.

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Aquarius Remote Contact Centre

Discover the secret to frictionless operations in a fully remote contact centre. 

News & PR

Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance 

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My thoughts from the Call & Contact Center Expo in Las Vegas

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NobelBiz integrates Awaken technology to bring unrivalled scripting capabilities to its cloud contact center ecosystem

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Call & Contact Center Expo Las Vegas 2023: 5 Talks Not To Miss

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My takeaways from Enterprise Connect in Orlando

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CCW San Antonio 2023

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