Awaken Resources

E-books and Whitepapers


Your Contact Centre Could Operate Better. A Lot Better

Want to create an efficient contact centre that always provides good customer service? Find out how today!


How Speech and Voice Analytics can Improve First Call Resolution

How to win the customer with a high FCR score? We got you covered! Read our ultimate guide.


Revolutionise your Contact Centre Efficiency in 2022

Join the technological revolution! Find out how to accelerate your contact centre performance in 2022!


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Oct 13, 2021

Webinar: Tea, Toast and Tucker – Voice Analytics


Breakfast Session: The future of Insurance contact centres with ...


Webinar: How to improve the customer and agent experience with a...


From reactive to proactive – How capturing live audio can enhance your contact centre operations 

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Using Interaction Analytics to Drive Agent Performance and Customer Satisfaction

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What is Call Centre Quality Assurance?

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How AI is enabling contact centre agent performance in 2024

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The Future of Contact Centre Technology: Emerging Trends

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8 Ways You Can Reduce Call Centre Staff Turnover

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Case Studies


STARS Vigilant Emergency Communications Centre

Awaken’s Intelligent Agent – the key to simplifying critical support in emergencies.

Leading the Insurance Market

Leading the Insurance Market

Complex claims taking made easier for both, your client and your business.


Aquarius Remote Contact Centre

Discover the secret to frictionless operations in a fully remote contact centre. 

News & PR

Awaken Intelligence nominated for CCW Excellence Award 2024

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ContactBabel Releases The Inner Circle Guide to AI-Enabled Agent Assistance 

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Awaken Intelligence awarded Best Cloud-Based AI Contact Centre Software Provider 2024

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Awaken Intelligence and Allied Global

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8×8 announces Awaken Intelligence as an inaugural SellWith8 partner to help solve complex customer experience use cases

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AI-Powered Real-Time Agent Assist Technology Boosts Agent and Customer Experience

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