Awaken Resources

E-books and Whitepapers

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Your Contact Centre Could Operate Better. A Lot Better

Want to create an efficient contact centre that always provides good customer service? Find out how today!

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How Speech and Voice Analytics can Improve First Call Resolution

How to win the customer with a high FCR score? We got you covered! Read our ultimate guide.

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Revolutionise your Contact Centre Efficiency in 2022

Join the technological revolution! Find out how to accelerate your contact centre performance in 2022!

Events

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ON DEMAND

Oct 13, 2021

Webinar: Tea, Toast and Tucker – Voice Analytics

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ON DEMAND

Breakfast Session: The future of Insurance contact centres with ...

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ON DEMAND

Webinar: How to improve the customer and agent experience with a...

Blog

Life as a contact centre team leader – with and without AI technologies 

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How to manage agent churn and operational efficiency in the pursuit of customer centricity

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Why it’s time to ditch paper-based quality assurance and move to automated checks in your contact centre

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The state of play for Artificial Intelligence (AI) in the contact center 

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Configuring Agent Guidance to work with ChatGPT

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Maximising the efficiency of your contact centre during an economic downturn

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Case Studies

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STARS Vigilant Emergency Communications Centre

Awaken’s Intelligent Agent – the key to simplifying critical support in emergencies.

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Leading the Insurance Market

Complex claims taking made easier for both, your client and your business.

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Aquarius Remote Contact Centre

Discover the secret to frictionless operations in a fully remote contact centre. 

News & PR

AI-Powered Real-Time Agent Assist Technology Boosts Agent and Customer Experience

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Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions.

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HOW TO: Integrate ChatGPT into Intelligent Agent  

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Awaken Intelligence Signs Strategic Partnership Agreement with Cloud-Based Call Recording Experts ASC Technologies 

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Intelligent Agent: Major new version release – Come take a look!

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My thoughts from the Call & Contact Center Expo in Las Vegas

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Get in touch today

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