Integrate all your systems & data
Agent Guidance and Analytics that smoothly integrates with your current tech stack
Transform agent and customer experiences with one tool. Simplify your contact centre workflows. Unite your cross-channel data systems, interaction history and analytics. Start getting the most out of your customer service systems.
Connect with everything in just a few hours
(with no downtime)
Awaken integrates with your telephony provider, CRM, Generative AI, and other contact centre systems in just a few hours. Just tell us which systems you use (see below) and we’ll do the rest.
CCaaS & Telephony Providers
CRM
Others
Don’t see the systems you use?
No problem. Custom integrations take us anywhere from a matter of minutes to an hour to build.
Whether you require:
A simple web pop-up service that you can activate
OR
In-depth integrations that automatically react to your other systems
…we’ve got you covered.
How does Awaken integrate with my tools?
Get a bespoke system that scales with you
First, join us for a chat. Then, we’ll go away and design a custom solution that aligns with your current needs and future vision.
Pull all your customer data into one place
No more context switching and unfounded insights. Automatic data feeds (or ‘Rest APIs’) pull data from multiple sources straight into Awaken.
Ingests up to 100% of customer interactions
That means phone calls, email, social media, live chat, SMS, website analytics and more.
Enhance existing systems or run as a stand-alone
Awaken provides a “work with” rather than a “rip and replace” approach. Or, run Awaken as stand-alone units.
Transform your contact centre operations with a “unified” agent desktop
Empower your agents & delight your customers
A complete suite of contact centre software: designed by experts with over 35 years experience in owning and operating contact centres. Find out more and trial them out free.
Real-Time Agent Guidance
Guides agents with dynamic ‘next best action’ prompts in real-time
Imagine if customers received the perfect response every time. Reduce handling times, inject confidence into your agents and turn customers into evangelists.
Benefits
- Shrink onboarding time by 60%
- Reduce recruitment and training costs
- Increase agent confidence and improve churn
Post Call Analytics
Reveal the true voice of your customer – across 100% of interactions
Conversational analytics software to help you understand customer interactions across all channels on a deeper level. Lift your contact centre performance and agent morale.
Benefits
- Understand customer sentiment like never before
- Empower teams with actionable insights
- Improves customer satisfaction by 49%
Auto QA
Leave manual, error
prone QA processes
in the past
Replicate and scale quality scoring across 100% of interactions. Improve compliance and consistency for better customer service and happy regulators.
Benefits
- Reduce time-intensive admin
- Review 100% of interactions for fast improvement
- Provide better support to agents