Capture customer communications and drive insights

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Capture every call, email and social message

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Identify improvements to enhance CX

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Seamlessly integrate with existing technology

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Our products are used by 75% of the companies within the Gartner Magic Quadrant

We've helped countless contact centres thrive with our products, providing them with the insights needed to increase operational efficiency and profitability within their contact centre by 85% and 300% respectively.


Here's just some of the benefits of using Awaken

Reduced handling times: Our technology can help lead you to a fast first call resolution