Let audio clarity improve the performance of your contact centre

Awaken x IRIS Clarity - An advanced solution that delivers the capture, isolation, transcription, and analysis of interaction audio in real time or post-conversation

IRIS Clarity

Awaken X IRIS Clarity

Introducing an advanced solution that enhances real-time communications and heightens post-call insights through the live capture, isolation, transcription, and analysis of contact centre interactions

Awaken's conversational analytics, combined with the power of IRIS Clarity's bi-directional voice isolation, delivers cost-effective, highly scalable & resilient audio quality as well as in-depth performance insights — elevating contact centre communications for both customers and agents.


Why is audio quality so important for contact centres?

The problem of noise in contact centres is a long-standing one that is known to affect Average Handling Time, Customer Satisfaction, and employee wellbeing.

Contact centres record tens of thousands of calls a week, many of which go to waste due to inaudible conversations. Noisy conversations lead to noisy recordings which interferes with a brand’s ability to extract accurate data from customer calls.

Removing the barrier of background noise helps preserve many of these recordings, making it possible to then analyse and deliver key post-call insights.

About IRIS Clarity

IRIS Clarity is an AI-powered software solution that removes distracting background noise from your VoIP and customer calls. Real-time and bi-directional, IRIS Clarity allows participants on both sides of a call to immediately enjoy clearer sound, no matter where they are. IRIS Clarity improves focus, engagement, and wellbeing, bringing control to otherwise uncontrollable environments.

Key Benefits

Enable clearer interactions between agents and customers

Speed up resolutions times and improve customer satisfaction

Reduce agent stress and increase employee retention

Support neurodiversity by eliminating distractions

Perform detailed analytics with clearer recordings

Diarise mono calls with supreme accuracy

Visit IRIS Clarity for more information

Key Features

Bi-directional capability

IRIS Clarity effectively eliminates background noise on both sides of a call

Powerful voice isolation

Capture the voice closest to the microphone to focus on what matters most: the conversation

Unparalleled transcriptions

Clearer audio = clearer transcriptions. Clearer transcriptions ensure more accurate analytics

Real-time conversational analytics

Identify key phrases, enable topic modelling, and power emotion and sentiment analysis, all as standard

Low-code deployment

Remove reliance on IT to deploy and operate our software, to unlock instant benefits

Are you ready to explore a partnership with Awaken?

Our friendly partnership team would love to talk to you about how we can work together, get you set up as an Awaken partner and deliver our combined innovative solutions to the industry.