This case study illustrates how, thanks to the combination of great people and great technology, you can successfully mobilise your remote workforce.
Learn how Aquarius, Scotland’s first home worker-based call centre, has been able to:
- Escalate and triage different contractors, all while providing a seamless customer experience.
- Supported agents with over 300 dynamic scripts across 250 client campaigns with Awaken’s call scripting solution, Synergy.
- Enhanced workflow and met SLAs while capturing critical customer data in one hit, rather than across multiple, disparate systems.
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