Resources | Awaken

Aquarius Remote Contact Centre

This case study illustrates how, thanks to the combination of great people and great technology, you can successfully mobilise your remote workforce.

Learn how Aquarius, Scotland’s first home worker-based call centre, has been able to:

    • Escalate and triage different contractors, all while providing a seamless customer experience.
    • Supported agents with over 300 dynamic scripts across 250 client campaigns with Awaken’s call scripting solution, Synergy.
    • Enhanced workflow and met SLAs while capturing critical customer data in one hit, rather than across multiple, disparate systems.