Resources | Awaken

Leading the Insurance Market

As insurance claims grow year on year how does the industry process complex claims to create a cost-effective and seamless CX?

In this case study, you learn how to tackle the problem by:

    • Using our Dynamic Agent Guidance solution to intelligently mind-map the statement taking process for your agents.
    • Allowing your customers to share their claim information at any dynamic – at the same time enabling your agents to keep track of it on one, unified desktop.
    • Embracing AI with the adoption of our Conversational Analytics solution to ensure high CX standards for all customers and to analyse conversations for compliance requirements.
    • Monitoring conversations for fraudulent behaviour across all remote workers.
    • Adopting our Dispatch solution to seamlessly add loss adjustors into the claims cycle