Resources | Awaken

Breakfast Session: The future of Insurance contact centres with Nigel Walsh

In this virtual session, Nigel Walsh, the co-host of the InsurTech Insiders Podcast, shares his insights into insurance trends for 2021, the impact they will have on customer experience and the opportunities and challenges of using AI and emerging technology. We also walk through how speech and interaction analytics can boost customer experience and compliance.

Watch this session to discover:

  • The challenges for hybrid / remote Insurance contact centres
  • Whether AI really helps with the customer experience
  • The key business benefits from deploying this type of technology