In this virtual session, Simon Black, CEO of Awaken Intelligence and Pierce Buckley, Founder & CEO of babelforce, show how you can embrace automation to implement positive change in your contact centre. See how automation makes it as easy as possible for customers to contact you and provides step by step guidance for your agents.
Watch this session to discover:
- How to replace IVR with conversational AI and automation
- How automation gives agents real-time active guidance
- How to integrate all agent actions with your other systems