Copy-of-Landing-Page-24.03

Webinar: Tea, Toast and Tucker – Voice Analytics

In this virtual session, Simon Black, CEO of Awaken Intelligence and Pierce Buckley, Founder & CEO of babelforce, show how you can embrace automation to implement positive change in your contact centre. See how automation makes it as easy as possible for customers to contact you and provides step by step guidance for your agents.

Watch this session to discover:

  • How to replace IVR with conversational AI and automation
  • How automation gives agents real-time active guidance
  • How to integrate all agent actions with your other systems
Copy-of-event-picture-landing-page-

From the Blog

A Guide to Improving Mental Health and Reducing Stress in the Contact Centre

Read More

How will the new Consumer Duty Act impact businesses?

Read More

Best Speech Analytics Software Tools

Read More

What is Post-Call Analytics in a contact centre?

Read More

Agent Assist, Real-Time Guidance, and the Future of Analytics. The Call and Contact Centre Expo 2022 Write Up

Read More