Resources | Awaken

Webinar: Tea, Toast and Tucker – Voice Analytics

In this online session, Josh Averill, from Awaken is a guest on the third episode of Cirrus’ Tea, Toast and Tucker. You may have heard of the term Big Data, contact centres create a LOT of it. This valuable information is the ‘voice’ of their customers, but most only look at 2% of it! That’s because Big Data is impossible to review manually. And that’s where interaction and speech analytics comes in…

Watch this session to discover:

  • Why contact centre managers are buying analytics
  • Features and benefits – from agent performance to customer sentiment
  • Analytics in action using real customer data