Webinar: Tea, Toast and Tucker – Voice Analytics
In this online session, Josh Averill, from Awaken is a guest on the third episode of Cirrus’ Tea, Toast and Tucker. You may have heard of the term Big Data, contact centres create a LOT of it. This valuable information is the ‘voice’ of their customers, but most only look at 2% of it! That’s because Big Data is impossible to review manually. And that’s where interaction and speech analytics comes in…
Watch this session to discover:
- Why contact centre managers are buying analytics
- Features and benefits – from agent performance to customer sentiment
- Analytics in action using real customer data
