Cirrus-X-Awaken-Tea-Toast-and-Tucker-Banner

Webinar: Tea, Toast and Tucker – Voice Analytics

In this online session, Josh Averill, from Awaken is a guest on the third episode of Cirrus’ Tea, Toast and Tucker. You may have heard of the term Big Data, contact centres create a LOT of it. This valuable information is the ‘voice’ of their customers, but most only look at 2% of it! That’s because Big Data is impossible to review manually. And that’s where interaction and speech analytics comes in…

Watch this session to discover:

  • Why contact centre managers are buying analytics
  • Features and benefits – from agent performance to customer sentiment
  • Analytics in action using real customer data
Cirrus-X-Awaken-Tea-Toast-and-Tucker-Graphic (1)

From the Blog

A Guide to Improving Mental Health and Reducing Stress in the Contact Centre

Read More

How will the new Consumer Duty Act impact businesses?

Read More

Best Speech Analytics Software Tools

Read More

What is Post-Call Analytics in a contact centre?

Read More

Agent Assist, Real-Time Guidance, and the Future of Analytics. The Call and Contact Centre Expo 2022 Write Up

Read More