8×8 announces Awaken Intelligence as an inaugural SellWith8 partner to help solve complex customer experience use cases

Author: Simon Black | Date: 02/02/2024

New 8×8 SellWith8 Tier Offers Exclusive, Highly Curated Experiences, and Resources for Partners

8×8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced Awaken Intelligence as an inaugural SellWith8 partner, an exclusive tier within the 8×8 Technology Partner Ecosystem.

The 8×8 Technology Partner Ecosystem program allows customer-first organizations to enhance customer experiences by deeply embedding cutting-edge technologies, including leading artificial intelligence capabilities, into the 8×8 platform with persistent data to enhance business intelligence, insights, and analytics.

This new SellWith8 tier, that Awaken has joined, allows select partners to sell directly with 8×8, increase go-to-market efforts, improve the depth of integration, and jointly solve customer pain points.

Awaken Intelligence, the market-leader in agent guidance and conversational analytics technology, offers integrated services within 8×8 Contact Center that provide customers with real-time agent guidance and assistance, supported by generative AI.

Simon Black, CEO of Awaken Intelligence, said, “We’re very excited to have joined the SellWith8 tier of the 8×8 Technology Partner Ecosystem. It’s a testament to both the aligned vision of our two businesses and the complementary nature of our technology and services in how we solve customer service use cases for our clients.”

Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8×8, Inc. “Our customers have told us that they value depth over breadth for technology partner integrations. In the SellWith8 tier, we meticulously curate the partners to ensure our customers get not only the most advanced features but also user experiences that feel native to the platform. We work with these partners to further integrate our products and tightly coordinate our motions to bring these joint solutions to market. Awaken demonstrates all of these qualities and we are delighted to welcome them as an inaugural SellWith8 partner of the 8×8 Technology Partner Ecosystem.”