We are excited to announce our most recent partnership with babelforce, the no-code automation platform, combining forces to offer the very best in contact centre automation. The deep two-way integration with call-scripting and workflow process contact centre management will provide internal contact centres and BPOs with a platform to create any process flow for live or virtual agents. As explained further by Pierce Buckley, Contact Centre Integration and Process Expert at babelforce;
“When it comes to call scripting, Awaken Intelligence are the masters of the craft! And, like babelforce, they have a strong ‘No-Code automation’ philosophy. We’re thrilled to have invested in a deep two-way integration with Awaken Intelligence that gives extraordinary power to contact centre teams to manage any process. Together, we enable the entire customer journey, whether that’s automated or an agent interaction.”
As an integration platform, babelforce has integrations and pre-built connectors covering every component type used in modern contact centres and sales organisations, ranging from; CRM, ticketing, BI, ERP, Workforce management and all kinds of messaging capability. The platform enables non-developers to manage any kind of integrated communications process. Enterprises across the E-commerce, Financial Services, Consumer Services, Leisure & Tourism, Utilities and Service Operators markets use babelforce to deploy customer service and sales solutions that involve calls, video, SMS, messaging and telecommunications.
Our CEO, Simon Black concludes, “We’re looking forward to working in partnership with babelforce to help these businesses with highly complex demands and processing to streamline the customer journey. As customer demands increase it’s imperative that we equip agents with the right tools to reduce friction and enhance interaction, our partnership will enable these enterprises to streamline and enhance the customer experience.”