Join babelforce and Awaken Intelligence at Call and Contact Centre Expo 2020 Virtual Event
Author: Simon Black | Date: 25/08/2020
Awaken Intelligence is thrilled to announce that we will be joining our partner babelforce at this year’s Call & Contact Centre Expo on 10th-11th November.
Reasons to Talk to Awaken Intelligence and babelforce
Discover how our automated Dynamic Agent Guidance can deliver significant benefits your contact centre:
- Reduce agent training time from 6 to 2 weeks
- Increase agent retention
- Improve CSAT score by 15%
- Increase First Call Resolution (FCR) rate
- Lower AHT and decrease operational costs.