The Awaken Platform
Listen on a deeper level with voice and speech analytics, language transcription and translation
Understand the sentiment behind every conversation with root cause analysis and actionable insights
Guide your agents with dynamic call scripting and intelligent guidance to drive optimum call resolution
Our platform brings together cross-channel inputs, integrates with your legacy data and works seamlessly with your existing systems without the need for replacement. Our technologies can be deployed into your contact centre as individual modules or as a complete solution delivering the flexibility that your contact centres needs from your software.
How it works
An omnichannel system that integrates with legacy systems, unites cross-channel data and all without any disruptions to the agent or customer experience.
Simple and efficient access to all your customer intelligence
The easy-to-use interface captures all your customer intelligence, across each touch point and in one single view.
Inspires data-led action
Contextually relevant insights that empower teams to deliver highly personalised experiences based on factual data.
AI technologies that recognise trends in behaviours, voice and data, enabling teams to dynamically evolve the experience by anticipating changing needs over time and ensuring that your agents follow the ideal journey for your customer.