Give your agents everything they need to manage complex customer interactions at scale
Real-Time Agent Guidance & Conversational Analytics, powered by AI.
- Seamlessly guide agents through complex human interactions
- Understand the data & insights to drive performance improvement
- Deliver positive customer outcomes on every conversation
Designed by contact centre experts. Deploy in hours. See a positive ROI in days.
Trusted by over 850 brands across 40 countries
113,400 Calls handled
“STARS made the decision to implement our dynamic scripting tool due to its flexibility, both in how it manages the agent experience and helps streamline connections.”
Kevin Hatch
Technology Strategist
Kevin Hatch | Technology Strategist
Deliver 300+ scripts every day
“There’s no doubt that Awaken’s technology plays a crucial role in driving a frictionless and timely resolution too much of the support we provide”
Roddy Forfar
Managing Director at Aquarius
Roddy Forfar | Managing Director at Aquarius
Real-Time Agent Guidance & Conversational Analytics, powered by AI
Helping you see the full picture behind every customer conversation
Reduce training time by up to 70%
Accelerate training and onboarding with a simple all-in-one system.
Increase CSAT scores by up to 49%
Reduce average handling time, and achieve fast first call resolution.
Reduce employee turnover by 25%
Combat churn with actionable employee performance insights.
Ensure compliance across 70% of calls
Protect your organisation with advanced compliance monitoring.
Agile, modular solutions that flex & adapt to your contact centre needs
Support your agents with the only ChatGPT-enabled assistant they'll ever need
Improve customer satisfaction scores and agent wellbeing with a flexible, intelligent, and secure ChatGPT assistant. Listen and transcribe live, analyse interaction intent, identify entities, summarise conversations and much more...
Help your agents navigate complex customer interactions with Real-Time Agent Guidance
Awaken unifies all customer interactions and provides agents with the right guidance and information at the right time. Reach satisfactory resolutions in half the time. And transform customer experience and agent wellbeing.
Auto-QA for 100% of interactions
Manual quality assurance scoring is slow and inefficient. Awaken provides consistent automated QA scoring. Reduce error rates, and uncover training opportunities.
Quickly identify & eliminate process bottlenecks
Enable non-technical teams to build new workflows and make instant script changes. Streamline customer journeys, and allocate resources more efficiently. Awaken is a low code software that reduces reliance on IT.
Enhance agent wellbeing & team performance
Reduce work-related stress for agents by automating repetitive tasks. Plus, provide easy to follow call flows for call handling. Result – a more productive and motivated team that coincides with greater customer satisfaction.
Simply integrate with your current systems
Awaken provides a “work with” rather than a “rip and replace” approach. Our platforms can also run as stand-alone units, or by tight integration using Application Program Interfaces (APIs). Connect to the leading vtelephony, CRM and Generative AI platforms. Get set up in less than 2 weeks.
Awaken's conversational analytics has helped improve contact center operational efficiency by over 83%
Try it yourself, with our 14 day free trial.
No contract. No obligation
| The Awaken experience: | ||
|---|---|---|
| Rapidly onboard and train 100s of agents |
|
|
| Receive instant breach and fraud alerts |
|
|
| Perform 1000s of daily script loads |
|
|
| Integrate seamlessly with flexible, low-code set-up - built for non-dev teams |
|
|
| Streamline workflow with a single unified agent desktop & easy-to-use UI |
|
|
| Deploy in hours & see a positive ROI in days |
|
|
| Accurately communicate in 38 languages |
|
|
ISO 27001 Accredited
With over 35 years experience in owning and operating contact centres
Since 2019, it has been our mission to replace time-consuming manual processes with powerful AI automation – giving you greater visibility and faster actionable insights.
We understand what it’s like to be on the contact centre front lines. So we offer pay-as-you-use pricing (i.e. we only charge by number of people logged on, and not by number of total users).
We are always here to support you – from set up and beyond. Think of us as an invaluable part of your extended team.
Our Insights
Life as a contact centre team leader – with and without AI technologies
Team leaders in contact centres are in a vital but often challenging role. Every day, they must juggle…
How to manage agent churn and operational efficiency in the pursuit of customer centricity
Can contact centres deliver affordable process improvement while keeping agents and customers happy? An age-old challenge for contact…
Why it’s time to ditch paper-based quality assurance and move to automated checks in your contact centre
As the frontline team for many businesses, contact centres play a pivotal role in delivering a great first…
Only 4% of US & UK contact centres are using automated solutions that guide agents with ‘next best action'
Get your free bespoke demo guided by one of our contact centre experts.
Start scaling today and leave your competitors behind.