Build the contact centre of tomorrow. Today.
Listen on a deeper level with voice and speech analytics, language transcription and translation
Understand the sentiment behind every conversation with root cause analysis and actionable insights
Guide your agents with dynamic call scripting and intelligent guidance to drive optimum call resolution
OUR PLATFORM IN ACTION
Improve profitability by up to 300%
Gain insights into your operations and unlock 85% operational efficiency gains while increasing sales output by 25%.
“By being able to see the complete customer journey and the services required to deliver an exceptional service, we were able to streamline operations, reduce agent churn and increase sales, which resulted in 300% increase in profitability.”
Chris Robinson, former Director
Analyse every interaction to understand the true voice of your customers
Voice analytics and speech analytics to hear the true voice of your customers and understand how they’re feeling in the moment.
Increase the opportunity to make a great impression on every single call.
Combine people and data to see the complete picture of what’s driving volumes, sentiments and to understand the entire customer journey.
Drill down to understand what’s happening and most importantly, why it’s happening.
Dynamic call scripting and intelligent agent guidance software that seamlessly integrates with your legacy systems without any complicated IT configurations.
Proactively manage customer journeys, delivering the experience they expect and deserve.
Big brands are powered by Awaken
WHY WORK WITH AWAKEN ?
AI with 35 years of experience
We are pioneers of innovative and flexible software to help our customers see the complete picture for their contact centre. Our platform is flexible, easy to work with and adapts quickly as your call centre evolves and grows. Our team have over 35 years combined experience operating outsourced contact centres and providing software solutions, meaning our products are designed by contact centre people for contact centre people.