Build the contact centre of tomorrow. Today.
Listen
Listen to your customers on a deeper level with advanced voice and speech analytics, language transcription and translation.
Understand
Gain an in-depth understanding of your customers needs and sentiment while analysing agent performance in real time.
Guide
Guide agents to the next best action across all customer interactions with ai-driven technology that provides the right information at the right time.
Big brands are powered by Awaken
Intelligent Agent Software in Action
Improve profitability by up to 300%
Gain insights into your operations and unlock 85% operational efficiency gains while increasing sales output by 25%.
”By being able to see the complete customer journey and the services required to deliver an exceptional service, we were able to streamline operations, reduce agent churn and increase sales which resulted in 300% increase in profitability.”
Chris Robinson, former Director
OUR SOLUTIONS
Analyse every interaction to understand the true voice of your customers
Listen to your customers with
Awaken Conversations
With Awaken’s easy-to-use, Conversational Analytics software, experience deep customer analysis like never before.
Call quality monitoring, compliance alerts, and efficient dashboards & reporting empowers your agents, management and leadership teams to make the right decisions, with the right data.
Understand your customers with
Awaken Intelligent Agent
Intelligent Agent allows your contact centre agents to hear and understand your customers like never before.
Industry-leading automation, and intuitive dashboards bring all your support channels into one dashboard. Remove the frustrations from your customer’s experience, by understanding their journey so far.
Guide your agents with
Awaken Intelligent Agent
Go beyond scripting, with Awaken’s Intelligent Agent software. Simple integration into your contact centre’s tech stack, and a system agnostic approach, transforms your contact centre’s efficiency and first call resolution rates.
With dynamic Next Best Action capabilities, advanced scripting and real-time multi-lingual agent guidance, Intelligent Agent software has the power to impact all areas of your contact centre.
OUR PRODUCTS
Awaken Conversations
With Awaken’s easy-to-use, Conversational Analytics software, experience deep customer analysis like never before.
Call quality monitoring, compliance alerts, and efficient dashboards & reporting empowers your agents, management and leadership teams to make the right decisions, with the right data.
Key benefits:
- Compliance adherence
- Sales performance
- Automatic agent coaching
- Real-time analytics, alerts, reporting and dashboards
Awaken Intelligent Agent
With Awaken’s dynamic agent guidance software you can ensure you agents take the next best action on every customer engagement.
Intelligent Agent uses machine learning and AI to deliver the right information at the right time, by analysing all interactions and conversations between your agents and customers. It helps you to identify bottlenecks, increase efficiencies and provide an exceptional customer experience.
Key benefits:
- Reduce training time
- Improve employee retention
- Adhere to all compliance rules
- Learn what your customers need and drive positive change
WHY WORK WITH AWAKEN ?
AI with 35 years of experience
Trust – Used by 75% of the companies in the Gartner Magic Quadrant.
ROI – Provides total ROI in weeks, not months.
Agent Productivity – Increases agent productivity by up to 40%.
Customer experience – Can increase customer satisfaction scores by up to 49%.
Training – Reduces agent training time by up to 60%.
Compliance – Aids agents in total adherence to all necessary compliance guidelines.
Are you ready to see the complete picture for your contact centre performance?
Understand how Awaken’s innovative technology can support your priorities and deliver an exceptional journey for your customers.