Give your agents everything they need to manage complex customer interactions at scale

Real-Time Agent Assistance & Conversational Analytics, powered by AI.

  • Seamlessly guide agents through complex human interactions
  • Understand the data & insights to drive process and performance improvement
  • Deliver a positive outcome on every customer conversation

Designed by contact centre experts. Deploy in hours. See a positive ROI in days.

Conversational Analytics 14 day Free Trial
Dynamic Call Scripting for Contact Centres

Trusted by over 850 brands across 40 countries

113,400 Calls handled

“STARS made the decision to implement our dynamic scripting tool due to its flexibility, both in how it manages the agent experience and helps streamline connections.”

Kevin Hatch

Technology Strategist

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Kevin Hatch | Technology Strategist

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Deliver 300+ scripts every day

“There’s no doubt that Awaken’s technology plays a crucial role in driving a frictionless and timely resolution too much of the support we provide”

Roddy Forfar

Managing Director at Aquarius

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Roddy Forfar | Managing Director at Aquarius

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Real-Time Agent Assistance & Conversational Analytics, powered by AI

Helping you see the full picture behind every customer conversation

Training

Reduce training time by up to 70%

Accelerate training and onboarding with a simple all-in-one system.

Increase CSAT

Increase CSAT scores by up to 49%

Reduce average handling time, and achieve fast first call resolution.

Reduce employee turnover

Reduce employee turnover by 25%

Combat churn with actionable employee performance insights.

Ensure compliance

Ensure compliance across 70% of calls

Protect your organisation with advanced compliance monitoring.

Agile, modular solutions that flex & adapt to your contact centre needs

Support your agents with the only ChatGPT-enabled assistant they'll ever need

Improve customer satisfaction scores and agent wellbeing with a flexible, intelligent, and secure ChatGPT assistant. Listen and transcribe live, analyse interaction intent, identify entities, summarise conversations and much more...

Real-Time Agent Assist for your Call Centre
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Help your agents navigate complex customer interactions with Real-Time Agent Guidance

Awaken unifies all customer interactions and provides agents with the right guidance and information at the right time. Reach satisfactory resolutions in half the time. And transform customer experience and agent wellbeing.

Auto-QA for 100% of interactions

Manual quality assurance scoring is slow and inefficient. Awaken provides consistent automated QA scoring. Reduce error rates, and uncover training opportunities.

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Quickly identify & eliminate script changes

Enable non-technical teams to build new workflows and make instant script changes. Streamline customer journeys, and allocate resources more efficiently. Awaken is a low code software that reduces reliance on IT.

Enhance agent wellbeing & team performance

Reduce work-related stress for agents by automating repetitive tasks. Plus, provide easy to follow call flows for call handling. Result – a more productive and motivated team that coincides with greater customer satisfaction.

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Simply integrate with your current systems

Awaken provides a “work with” rather than a “rip and replace” approach. Our platforms can also run as stand-alone units, or by tight integration using Application Program Interfaces (APIs). Connect to the leading vtelephony, CRM and Generative AI platforms. Get set up in less than 2 weeks.

Awaken's conversational analytics has helped improve contact center operational efficiency by over 83%

Try it yourself, with our 14 day free trial.

No contract. No obligation

Transform Your Call Centre with Speech Analytics
The Awaken experience:
Rapidly onboard and train 100s of agents Black animated circle with an X A purple tick
Receive instant breach and fraud alerts Black animated circle with an X A purple tick
Perform 1000s of daily script loads Black animated circle with an X A purple tick
Integrate seamlessly with flexible, low-code set-up - built for non-dev teams Black animated circle with an X A purple tick
Streamline workflow with a single unified agent desktop & easy-to-use UI Black animated circle with an X A purple tick
Deploy in hours & see a positive ROI in days Black animated circle with an X A purple tick
Accurately communicate in 38 languages Black animated circle with an X A purple tick

 ISO 27001 Accredited & Industry Recognised

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With over 35 years experience in owning and operating contact centres

Since 2019, it has been our mission to replace time-consuming manual processes with powerful AI automation – giving you greater visibility and faster actionable insights.

We understand what it’s like to be on the contact centre front lines. So we offer pay-as-you-use pricing (i.e. we only charge by number of people logged on, and not by number of total users).

We are always here to support you – from set up and beyond. Think of us as an invaluable part of your extended team.

Our Insights

From reactive to proactive – How capturing live audio can enhance your contact centre operations 

The contact centre can be quite a reactive environment. Agents reacting to what customers say, analysts or supervisors…

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Using Interaction Analytics to Drive Agent Performance and Customer Satisfaction

Many contact centres are struggling with a disconnect when it comes to performance management. Although they may have…

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What is Call Centre Quality Assurance?

Creating your own QA framework Call centres tend to be customers’ first human touchpoint with a brand, and…

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Only 4% of US & UK contact centres are using automated solutions that guide agents with ‘next best action'

Get your free bespoke demo guided by one of our contact centre experts.

Start scaling today and leave your competitors behind.

Transform Your Call Centre with Speech Analytics