Events

Upcoming Events

On-Demand Webinars

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ON DEMAND

Oct 13, 2021

Webinar: Tea, Toast and Tucker – Voice Analytics

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ON DEMAND

Breakfast Session: The future of Insurance contact centres with ...

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ON DEMAND

Webinar: How to improve the customer and agent experience with a...

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From the Blog

AI-Powered Real-Time Agent Assist Technology Boosts Agent and Customer Experience

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Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions.

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Life as a contact centre team leader – with and without AI technologies 

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How to manage agent churn and operational efficiency in the pursuit of customer centricity

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Why it’s time to ditch paper-based quality assurance and move to automated checks in your contact centre

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