News & PR

NobelBiz integrates Awaken technology to bring unrivalled scripting capabilities to its cloud contact center ecosystem

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Call & Contact Center Expo Las Vegas 2023: 5 Talks Not To Miss

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My takeaways from Enterprise Connect in Orlando

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CCW San Antonio 2023

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How will the new Consumer Duty Act impact businesses?

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Agent Assist, Real-Time Guidance, and the Future of Analytics. The Call and Contact Centre Expo 2022 Write Up

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Awaken Sponsors CCW San Antonio 23

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Awaken Intelligence Develops Out-of-the-Box Speech Analytics Integration For Voice Specialists, Red Box

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Awaken named finalist in the European Contact Centre Awards 2022

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Awaken Integrates Voice Analytics into Customer Engagement Platform Twilio

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Awaken Intelligence Attending Contact.io in Denver, Colorado

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From the Blog

How AI is enabling contact centre agent performance in 2024

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ContactBabel Releases The Inner Circle Guide to AI-Enabled Agent Assistance

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The Future of Contact Centre Technology: Emerging Trends

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8 Ways You Can Reduce Call Centre Staff Turnover

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How to become data-driven and unlock the potential of your contact centre

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